Find answers to frequently asked questions.

Buyers

1 – What is the process for purchasing a reservation?
You will receive an email notification/confirmation of the reservation that you purchase that will include reservation details (i.e. name the reservation is listed under). Prior to the purchase you are able to browse TablePronto’s listing and view reservation date, time, restaurant and party size for free.

2 – What assurance is there to know that the reservation exists?
Our quality control procedures of screening reservation sellers and subsequently validating reservations listed on the site has allowed us to offer the highest quality reservations.

3 – Are there any fees to me as the buyer for purchasing a reservation?
No! Fees are not charged to the buyer for a reservation purchase. Reservation sellers pay a fee on sold reservations. There are no unexpected or hidden costs. If the reservation is listed to sell at $20, then that’s the final amount that the buyer pays.

4 – Must I change the reservation name to my name after purchase?
We strongly recommend that you do not modify or change the reservation details including the time, date, name or any other details. We are not accountable for reservations that are not kept due to modification of reservation details. Also, TablePronto will not enter into dispute resolution with any reservations modified by the buyer.

5 – Must I discuss TablePronto with the restaurant when confirming?
No! TablePronto is not associated with any of the featured restaurants. We provide a market place for the exchange of reservations only. We advocate not discussing TablePronto to the restaurant under all/any circumstances as your enjoyment of the service is our highest goal. Contact customer support for issue resolution.

6 – Can you explain reservation pricing?
Sellers publish reservation pricing which is based on the market rates of reservations. Typically, pricing range from $10 - $40 with $20 being the average. TablePronto actively monitors pricing for reasonableness and fairness.

7 – How do I pay? What credit cards can I use?
You can buy reservations with your Visa, MasterCard, debit card or American Express. To process your purchase, we also require your card’s 3-digit (or, for American Express, 4-digit) security (CSC) code.

On Visa and MasterCard the CSC code is a three-digit number located on the right-hand side of the signature strip on the back of the card. Usually it’s preceded by either the full credit card number or the last four digits of the credit card number. On an American Express card, the CSC code is a four-digit number located on the face of the card in the upper-right.

8 – Is the TablePronto site secure?
Absolutely. Your privacy is important to us. We employ sophisticated encryption technology to ensure the protection of your personal information and your records. For more information on our commitment to security and privacy, read our Privacy Policy.

9 – What is the refund policy if my reservation is not accepted by the restaurant?
All sales are final. No refunds, transaction cancellations or exchanges will be issued for date/time changes or partial performances. Cancelled reservations by the restaurant will be handled on a case by case basis. Please file a dispute request no more than 24 hours after the reservation time. Additionally, we are not accountable if the restaurant does not validate your reservations and all sales are considered final per our Terms of Use. Please arrive to the restaurant on time and dress appropriately.

10 – What do I do if running late or cannot make the reservation?
If you cannot make the reservation time you should call the restaurant and make the necessary modifications.

11 – Why are reservations only available for Friday and Saturday?
Friday and Saturday evening have the highest demand for restaurant reservations. We will continue to monitor the demand for other days and will make reservations available to buyers as necessary.

Sellers

1 – Is there a fee to sell reservations?
Publishing a reservation on our site is free. Sold reservations are charged a 10% fee of the total price.

2 – What do I need to post a reservation?
You must provide the following:

• Name of restaurant
• Name reservation is listed under
• Party size
• Date and Time

After posting your reservation you will receive an email notification. A separate email will follow once the reservation as been sold.

3 – How do I price reservations?
Sellers are able to choose from our pricing options.

4 – What happens if my reservation is not sold?
Three (3) hours before the reservation time all unsold listing will be removed from the site and at the same time you will receive an email notification. Please use or cancel the reservation immediately once you are notified that the reservation is not sold.

5 – What happens once my reservation has been sold?
You will be notified via email once your reservation has been purchased. Your designated payment method will be credited within 48 hours after the purchase.

6 – Will any of my personal information be available to the buyer?
TablePronto does not release any personal information about sellers to buyers. The buyer will only see the name under which the reservation has been made. Refer to our Privacy Policy for additional information.

7 – How do I remove my published reservation?
Unsold reservations may be cancelled at any time. Simply follow instructions included in your new seller agreement email or contact us at support@TablePronto.com.

8 – Does TablePronto allow publishing of identical reservations?
No. Sellers who publish identical reservations will be banned from using the site.

9 – How many reservations are allowed for one restaurant?
Typically we only allow maximum of (3) reservations per restaurant per evening. Sellers will not be allowed to post additional reservations beyond the allotted number.

10- What happens if I leave my credit card information with the restaurant and the buyer doesn’t show?
TablePronto is not responsible for any charges sellers incur from the restaurant due to a non arrival per our Terms of Use. The seller still receives payment if the buyer doesn’t arrive for the reservation.